Please “compress” the file into a ZIP file, and then attach the ZIP file here. When it comes to uploading the screen recording, you may find you cannot attach an MP4 to your reply. This information is very important for us to escalate up to the appropriate teams for further review.

In the event that you find no relief and are unable to update the tone still, please reply with your type of phone, what OS your phone is on, app version of the Ring app you’re using, and a screen recording of the error message appearing every time you go to change the tone. It’s possible that if you ask the app to constantly change to different tones and volumes that it could cause an error message within the app. When updating the Chime tone, please make sure you wait a few seconds to update the Chime tone if you have recently adjusted the volume. Before trying to make the change, see if the tone has already been updated to what you previously choose, and share your results here if this was the case. Upon re-opening, navigate back to attempt to make this change. If you get an error message when updating your tone in the app, please force close your Ring app, wait a few seconds, and then open it again.

Switching your connections may help avoid this error. Ensure you have no VPN turned on, and try to us only mobile data instead of wifi, or vice versa, if you find an error message when trying this the first time. Please ensure you have the most up-to-date app version, as well as OS version for the phone you are making the update from. Before having this looked into further, please try the follow to update your Chime tone: If you are still experiencing this error, rest assured that I can get this information escalated and looked into further. Hey neighbors! We did have a previous concern with the Chime tones not updating as they should, which was later resolved, but has since re-opened for some neighbors still having this concern.

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